Something wrong with an order, or a question about the app? Call the restaurant — that is the fastest way, and someone who can actually fix it will answer.
Contact us
The fastest way to reach us is by phone — the same numbers the restaurant answers:
- +961 76 154 458
- 08 812 119
- Le Poulet, Moualaka
- Instagram · TikTok
The usual questions
My order hasn't arrived
Open the app and check the order's status — you will see whether it is still being prepared or already on the way. Delivery times are estimates, not promises. If it looks stuck, call us with your order number (it starts with LP-).
I need to change or cancel an order
Orders cannot be cancelled from the app once placed. Call us straight away — before the kitchen starts on it we can usually help.
I never received my sign-in code
The code arrives on WhatsApp, not as an SMS, at the number you typed. Check that the number and country code are right, that WhatsApp is installed on that number, and give it a minute before asking for a new one. Still nothing? Call us and we will take the order over the phone.
The app says my address is outside the delivery area
Delivery is limited to a radius around the restaurant. Pickup is always available — switch to it at checkout, or call us to ask about your area.
Can I pay by card?
Not yet. Le Poulet is cash only, at the counter or to the driver.
I want my account deleted
In the app: Profile → Delete account. That removes your profile, saved addresses and notifications. Past orders stay in our accounting records — see the Privacy Policy.
About the app
The Le Poulet app is built and maintained by Progressive SARL. For a technical problem with the app itself, mention it when you call and we will pass it on.