These are the rules for ordering from Le Poulet through our app. They are short and in plain language on purpose. By placing an order you accept them.
Who we are
The Le Poulet restaurant sells the food you order here and is the party you are contracting with. The app was built for us by Progressive SARL, who provide the software but do not sell the food.
Your account
- You sign in with your phone number and a code we send over WhatsApp. Keep access to that number secure — anyone who can read your messages can sign in as you.
- One account per phone number. Give us a real name and a number you actually answer, or we may not be able to deliver your order.
- You are responsible for orders placed from your account.
- We can suspend an account that is being used for fake orders, abuse of our staff or drivers, or anything unlawful.
Placing an order
- The menu, prices and deals shown in the app can change, and items sell out. What you see when you place the order is what applies to it.
- Your order is a request, not a done deal. The contract starts when the restaurant accepts it in the app — you will see the status change and get a notification.
- We can decline an order — because we are closed, out of an item, too busy, or the address is outside our delivery area. If we do, you will see the reason in the app and you pay nothing.
- Check your order before you place it, especially options and notes.
Prices and payment
- Prices are in US dollars. That is the price you pay.
- Any Lebanese pound figure shown next to it is a convenience conversion at an indicative rate. It is not a separate price and the rate can change at any time.
- We take cash only — at the counter for pickup, or to the driver on delivery. There is no card payment in the app.
- Please have the amount ready. Drivers carry limited change.
Delivery
- The delivery fee depends on how far your pin is from the restaurant. It is shown before you place the order, together with any minimum order amount.
- Beyond our maximum delivery distance we cannot deliver at all, and the app will tell you so before you order.
- Preparation and delivery times shown in the app are estimates, not guarantees. Traffic, weather and how busy the kitchen is all move them.
- Pin your location accurately and stay reachable on the phone number on the order. If we cannot find you or reach you, the driver may return with the food and the order will still be treated as delivered.
Pickup
Come to the restaurant once the app says your order is ready. Freshly cooked food does not wait well — if you have not collected it after a reasonable time we may not be able to keep it for you.
Deals and offers
- The app applies the best available offer to your cart automatically. If you enter a promo code, that code is used instead.
- Apart from combo bundles, one offer applies per order — they do not stack.
- Offers can be limited to certain days or hours, to certain items, to a minimum order, or to a number of uses, and can be withdrawn or changed at any time.
- Offers have no cash value and cannot be exchanged for money.
- Extras you add to an item inside a combo are charged on top of the bundle price.
Changes and cancellations
Once you have placed an order, you cannot cancel it from the app. If you need to change or cancel, call the restaurant straight away — before the kitchen starts on it we can usually help. The restaurant can also cancel an order it has already accepted (if an item runs out, for example); you will see the reason in the app, and you pay nothing for an order that was never delivered.
Food, allergies and your health
Please eat hot food promptly and refrigerate anything you keep.
Using the app properly
- Do not place orders you do not intend to pay for.
- Do not abuse, threaten or harass our staff or drivers.
- Do not try to break into, scrape, overload or reverse-engineer the app or our systems.
- Do not use another person's account or phone number without permission.
Availability
We try to keep the app running whenever the restaurant is open, but we cannot promise it will never be down or interrupted. When the restaurant is closed you can still browse the menu — you just cannot place an order until we reopen.
Our responsibility
We are responsible for serving you food of the quality you are entitled to expect, and nothing in these terms takes away rights you have under Lebanese consumer law. Where the law allows us to limit it, our responsibility for any single order is limited to the value of that order. We are not responsible for losses outside our reasonable control — road closures, power or internet outages, or a delay caused by an address or phone number that turned out to be wrong.
Governing law
These terms are governed by the laws of the Republic of Lebanon, and the Lebanese courts have jurisdiction over any dispute. Whenever possible we would much rather sort a problem out over the phone — call us first.
Changes to these terms
We may update these terms; the date at the top shows when they last changed. The version in force is whichever is published here when you place your order.
Contact us
The fastest way to reach us is by phone — the same numbers the restaurant answers:
- +961 76 154 458
- 08 812 119
- Le Poulet, Moualaka
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